Fusion Garage, makers of the Grid10 and JooJoo tablets and the company behind the TabCo campaign have seemingly disappeared from the web. To date, the company has let its domains FusionGarage.com and TheJooJoo.com expire, and has let its Facebook page and Twitter feed go silent. In addition, many customers are complaining on message boards about unfilled orders and missing refunds.
In speaking with The Verge, Fusion Garage’s PR agency, McGrath Power, claimed that Fusion Garage has not been responsive for weeks and that the PR agency had quit as of Sunday.
The Grid10 tablet and Grid 4 smartphone were the latest products from Fusion Garage, and were introduced earlier this fall following the moderately successful “TabCo” marketing campaign. However, early reviews of the Grid10 tablet were not positive, with claims that the Android-based device was sluggish and buggy, and FusionGarage quickly slashed the Grid10 tablet’s price to $299, perhaps portending trouble.
Fusion Garage has experienced controversy before, as it was formed because of a failed partnership with TechCrunch founder Michael Arrington. Originally dubbed the CruchPad, the device that ultimately became the much-maligned JooJoo tablet was conceived as a $200 web/consumption tablet, much like the Kindle Fire. Fusion Garage CEO Chandra Rathakrishnan split with Arrington during product development cut him out of the project.
During the Grid10 unveiling, Rathakrishnan promised a free Grid10 tablet for each individual who purchased a JooJoo tablet, though it now seems unlikely that promise will be fulfilled.