Microsoft Pulls Surface Pro 2 Firmware Update Due to User Complaints

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Surface Pro 2 users have complained about a firmware update from Microsoft that allegedly “crippled” the battery life of the tablets and disrupted the sleep and power-saving modes, which were two things that the update was intended to fix. Since the complaints sprang up, Microsoft has pulled the update and announced it will provide a different update some time after the holidays.

Surface Pro 2 with Optional KeyboardMicrosoft became aware of user complaints through the Microsoft support forum, where Surface Pro 2 owners began posting their issues. Most users claimed that when attempting to install the firmware update, they received an error message. However, IDG reports that a Microsoft rep addressed the error code issue, stating that the “error code was spurious and that the firmware update ‘should be installing correctly.'”

Still, users reported that after successfully installing the update, they saw a dramatic decrease in battery life and were unable to charge the Surface Pro 2 back to full power. Some users also noticed that they were unable to see the charging progress of the battery and that the device began to act differently in power-saving and sleep modes. Some users found the device would power down, rather than go to sleep, when the keyboard cover was shut. Others faced the opposite problem, with the tablet remaining on – thus draining the battery – when the keyboard cover was shut, or when the device was set to sleep mode.

Customers have expressed their anger on the Microsoft support forums, with some even stating that they plan to sell the device after the release of the appropriate patch. This isn’t the first time that Micorsoft has had to pull an update shortly after its release. In October, an update for Windows RT was removed after users reported issues with “Blue Screen of Death” and error messages stating that the device needed to be repaired.  

Microsoft has not confirmed a release date for the new update. However, IDG speculates that “after the holidays” suggests that the company plans to provide the update some time after the New Year.



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