“Say Hello”. Say Goodbye (for awhile). It seems like the TabletKiosk launch of its eo v7110 Ultra Mobile PC has been bombarded with issues from all directions. You may have experienced or at least read about the initial delays in shipping. TabletKiosk took care of that problem quickly, but it looks as though there is another buck in the road. Although the eo UMPC has been operating without any major reported hitches, there has been one snag that isn’t taken lightly by users, and that is battery life.
OrigamiPortal.com reports that “defective cords and capacitors” in the first run of eo devices are to blame for the issues. Although users are most likely feeling discouraged at this point, TabletKiosk seems to be making the best of a bad situation for customers. Below is the official recall notice as we found posted on the Ultra-Mobile PCs Tips blog:
May 26, 2006
Dear Valued Customer,
At TabletKiosk , our primary goal is to provide outstanding products and superior service that “exceeds our customers’ computing expectations.” Guided by this philosophy, we take great effort to ensure that our machines perform exactly as they are promoted.
We recognize that the first shipment of eo v7110 was affected by a battery life that did not perform as advertised.
For this reason, we are initiating a voluntary recall of eo so that we can replace the defective component to provide you with a better functioning machine.
To expedite the process, please contact TabletKiosk at 310-782-1201 or email@example.com for return shipping instructions. Upon receiving your eo back in our facility, we will modify the hardware and will ship the machine back to you within 72 hours of receipt.
We apologize for the inconvenience caused by this issue and hope that you will support our decision to issue this recall. To thank you for your understanding and patience, we are pleased to extend the following offer to all current eo owners:
25% off any single eo accessory –
- – Offer good towards any new accessory order placed before July 31, 2006
- – Offer may be applied to any accessories currently on back-order
With our sincere apologies, thank you for your understanding.
The TabletKiosk Team
386 Beech Ave, Suite 6
Torrance, CA 90501
If you are in need of assistance with your eo UMPC, the phone number listed above (310) 782-1201 or email address “firstname.lastname@example.org are the best place to start.