UPDATE: Toshiba has acknowledged the glitch, which causes its Thrive tablet to not wake up from sleep mode, and claims to be working on a fix.
“We’re aware of the issue and are working on a fix,” a Toshiba spokesman wrote in an e-mail. Though he did not say when the fix would be released, he did say it would be delivered through Toshiba’s Service Station application that is loaded on the Thrive.
Some dissatisfied owners of the recently released Toshiba Thrive tablet have taken to the forums to report a glitch in the device causing the tablet to refuse to come out of sleep mode.
Users complain the only way to wake the device is to reboot it, thus losing all unsaved documents and other content. Most speculate the problem is a result of the Thrive’s firmware rather than a third-party app issue.
While some consumers claim to experience such issues right out of the box, others say the problem occurred only after a recent software update. Some people have found removing the battery help and a few say the problem has suddenly fixed itself.
The company has yet to offer a fix, but an administrator on the Toshiba forum has asked those who are experiencing this problem to send him a private message including the owner’s name, contact information, location, the onboard storage of the tablet, approximate frequency of the problem and what happens to cause the problem, along with other relevant details.
The Android Honeycomb-based Thrive, which launched on July 10, sports a 10.1-inch screen with 1280 x 800 resolution and a 2MP front-facing camera, as well as a 5MP rear-facing camera. The tablet also features a 1GHz Nvidia Tegra 2 processor, 1GB RAM and SD and USB ports. The device is offered with 8m 16 or 32GB of onboard storage, and is priced at $430, $480 and $580, respectively.
TabletPCReview has a unit in-house, though we have not encountered such a problem. Keep posted as a full review of the Toshiba Thrive tablet will be up in the coming weeks.