Viewsonic has released a statement addressing the problems with its tablet, the GTablet, which Staples has pulled from its shelves, citing manufacturing issues as the problem. In its statement, however, Viewsonic maintains that it is software problems that’re causing a “user experience” issue and that an update will be coming this week.
“We always listen to customers; while they love the hardware, they raised several issues about the user interface,” said Jeff Volpe, VP and GM for ViewSonic Americas in the statement. “As a result, our software parter is releasing an upgrade that will address customer concerns.”
One of the key issues that users seem to be having with the GTablet is the Tap-N-Tap overlay that Viewsonic put over the Android OS. The reasoning for this, according to a Viewsonic rep, is because Google doesn’t support this type of Android on tablets. As such, companies have to “go out and put together their own software and app stores.”
Current GTablet owners will automatically receive the update via their wireless connections on December 24. Additionally, Viewsonic said in their statement that Adobe Flash certification is “targeted for the end of January 2011.”